Refunds

Last updated: October 31, 2026

Who sells TickHeat

TickHeat is sold by IDCPH ApS, CVR 40009175, Denmark.

The prices

Pro is $9.99 per month or $79 per year. Pro+ is $19.99 per month, and it is monthly only. There is no yearly Pro+ price. The pricing page lists the same figures. The amount you see there is the amount at checkout, in the billing portal, and on the invoice.

The free trial

Pro and Pro+ include a 7-day free trial. You can cancel any time before the trial ends, and you are not charged. If you do not cancel, the plan renews into a paid period and the first charge happens then.

Renewal and cancelling

A subscription renews until you cancel it. Cancelling keeps access until the end of the period you already have. It does not cut the period short. You cancel from the billing portal, which you open from the account page in the app.

Monthly plans

Monthly Pro and monthly Pro+ are not refunded for a partial month. If you cancel, you keep the plan until that month ends, and the next month is not charged.

The yearly plan

Yearly billing is only for Pro, at $79 per year. You can ask for a refund within 14 days of the first charge. If you live in the EU or EEA, that window is also the 14-day right to withdraw from a distance contract.

How billing works

Billing is handled by Stripe. Card details are entered on Stripe, not on a TickHeat page. TickHeat sees whether a plan is active so it can unlock that plan. It does not keep your card number.

How to ask

To ask for a refund, email tickheat@idcph.dk. You cancel from the billing portal, which you open from the account page in the app.